Warranty terms

WARRANTY PERIOD

The furniture warranty period is 2 (two) years from the date the furniture is handed over from the seller to the buyer.

The warranty applies provided that the furniture is used in home conditions. The basis for exercising the warranty is the invoice presented by the customer proving payment for the furniture.

The warranty covers:

cabinet materials (doors, sides, shelves, bottoms, tops),
cabinet mechanisms (hinges, runners, other mechanisms),
furniture installation work, except where the work was not ordered from Desala Sisustus.

LIMITS OF THE WARRANTY

The following are not covered by the warranty:

normal wear of the furniture, including colour changes over time,
deliberate damage to the furniture,
damage caused to the furniture by external forces (fire, water, etc.),
installation work that was not carried out by a relevant specialist of Desala Sisustus.

NOTIFYING OF DEFECTS DURING THE WARRANTY PERIOD

The buyer undertakes to notify the seller in writing of any defect(s) found during the warranty period within 2 (two) weeks after discovering the defect(s).

WARRANTY COMPENSATION

The seller undertakes to replace defective goods at its own expense within 30 (thirty) days; in the case of installation service, the defect will be remedied within 7 (seven) days.

If production of the item to be replaced has been discontinued or its availability is limited, the seller undertakes to replace the part with the most similar part. If the customer does not accept this option, the seller has the right to compensate the goods covered by the warranty in money, based on the price of the respective goods sold to the customer by the seller.

HOME APPLIANCE WARRANTY

The importer of the home appliances is responsible for remedying defects in home appliances during the warranty period. Notification of defects works in the same way as for furniture. The warranty period of home appliances is set differently by the various appliance manufacturers. Please ask a Desala Sisustus sales representative about the warranty period of the appliance you are interested in.

OTHER PROVISIONS

Under § 230(5) of the Law of Obligations Act, the sales warranty does not exclude or limit the buyer’s right to use other legal remedies arising from law or contract.

ANNEXES

This sales warranty includes, as an integral part, the “Quality Assessment Guide” below.

QUALITY ASSESSMENT GUIDE

This guide has been compiled for assessing the manufacturing and appearance quality of industrially produced, assembled wood-based furniture.

The guide is intended to be used, for example, in complaints concerning product quality, to determine the required appearance of the finished product and the extent of variation permitted in production.

This guide does not cover quality requirements for raw materials, which are set out in the material quality certificates.

This guide is based on the following standards: SFS 2457 (“Furniture, wood, quality requirements”) and SFS 4590 (“Industrial painting, quality grades, construction furniture industry”), EVS-EN 1153:1998, EVS-EN 1116:1998.

1. CHECKING THE FURNITURE DELIVERY AND NOTIFYING OF DEFECTS

2. LIABILITY FOR DELIVERY ERRORS AND DEFECTS

3. CHECKING FURNITURE SURFACES

Checking furniture surfaces is based on the general appearance of the surfaces and on possible errors arising from surface assembly. When checking surfaces, the overall impression of the product and the characteristics typical of the surfaces concerned are taken into account, as are individual disturbing defects.

Surface inspection is generally carried out from a distance of 1 m in natural lighting. The general principle of surface inspection is that furniture parts belonging to the same set must form a uniform whole in appearance. Colour differences within a set are excluded. Tone differences caused by the natural properties of solid-wood parts are permitted, see section 6. For patterned surfaces, the corresponding sample or furniture is used as the reference surface.

4. CABINET CARCASSES AND SHELVES

Surfaces must be intact and firmly attached to the base material. Visibility of the base material through the surface layer is not permitted. Edge bands must be intact and firmly attached to the base material. Visibility of the base material through the surface layer is not permitted. The joint between the edge band and the surface layer must be intact and tight, without chipping.

On surfaces that are not visible after installation, minor processing and surface defects are permitted. Small scratches and dents are accepted on the interior surfaces of cabinets.

5. LAMINATE AND FILM-FACED DOORS

Surfaces must be intact and firmly attached to the base material. Visibility of the base material through the surface layer is not permitted.

On the inside of doors covered with melamine paper, small processing defects are permitted which can be repaired, but no more than 1 defect per 500 mm.

Edge bands must be intact and firmly attached to the base material. Visibility of the base material through the surface layer is not permitted. The joint between the edge band and the surface layer must be intact and tight, without chipping.

6. LACQUERED WOODEN DOORS

6.1 Solid-wood doors

The front surfaces of doors must be undamaged and similar in colour. Variations in colour and pattern arising from the characteristics of the wood species are permitted, including the medullary rays typical of beech and oak. Individual doors with a different tone that spoil the overall impression can nevertheless be replaced. The natural tonal variation of sapwood typical of pine is permitted. The reference surfaces for checking the pattern and tone of doors are the sample doors and kitchens in the showroom.

Small repaired cracks, tone differences that do not spoil the overall impression, dents and reflections are permitted on the back and edges of doors. A sound knot or repair of at most 10 mm per square metre of product surface, or per 1 product, is also permitted on the back or edges. Milling defects and visible joints are not permitted on the front faces or backs of doors.

A notch formed at the ends of doors, in the horizontal and vertical cross-grain joints, by natural changes in the relative humidity of the air is permitted (see Figure 1).

6.2 Veneered doors

No repairs of any kind are permitted on the front surfaces.

On the backs and edges of doors, faint tone differences that do not spoil the overall impression, dents and reflections are permitted, as well as a couple of knots or repairs up to 5 mm in size, which must nevertheless harmonise with the tone of the front.

Veneer may not be joined along the grain. The veneer must be firmly attached to the base material. The veneer seam must be intact. The base material must not show through the veneer.

6.3 Lacquering quality

On the front surfaces of doors:

the lacquer must cover all surfaces intended for it,
surfaces must be smooth and free of assembly defects, in accordance with the properties of the wood,
processing marks are excluded,
depressions and unevenness are permitted only in corner joints,
small isolated lumps are permitted,
bumps, dents, “orange peel” effect, runs, lacquer repairs, gloss differences, cracks in the lacquered surfaces and flaking are not permitted.

On the backs and edges of doors:

the lacquer must cover all surfaces intended for it,
surfaces must be free of assembly defects, in accordance with the properties of the wood,
processing marks may be faintly visible,
depressions and unevenness are permitted in corner joints and, in small amounts, on main surfaces,
small isolated lumps, dents, slight runs, lacquer repairs and gloss unevenness are permitted,
cracks in the lacquered surfaces and flaking are not permitted.

Please note! Damp storage conditions can cause swelling, tone differences and cracking, for which the manufacturer is not responsible.

7. PAINTED DOORS

On the front surfaces of doors:

the paint must cover all surfaces intended for it,
surfaces must be smooth and match one another,
joints, seams, repairs and processing marks, as well as slight dents that do not spoil the overall impression, are permitted,
unevenness is permitted only at joints,
small isolated lumps are permitted,
bumps, dents, “orange peel” effect, runs, paint repairs, gloss differences, cracks in the painted surfaces and flaking are not permitted.

On the backs and edges of doors:

the paint must cover all surfaces intended for it,
surfaces must be smooth and match one another,
unevenness of the substrate, pattern, joints, seams, repairs and processing marks, as well as slight dents, are permitted,
unevenness is permitted at joints and, to a small extent, on the main surface,
small isolated lumps, slight paint runs and small repairs are permitted,
bumps, dents, gloss differences, cracks in the painted surfaces and flaking are not permitted.

On the processed surfaces of MDF doors (recesses and millings), slight unevenness compared with the front is permitted.

Please note! Damp storage conditions can cause swelling, tone differences and cracking, for which the manufacturer is not responsible.

8. OILED AND WAXED SURFACES

Oiling and waxing of surfaces is a generally used and accepted surface finish. The basic requirement is even absorption of the oil or wax into the wood surface.

9. WORKTOPS

9.1 Laminate worktops

9.2 Solid-wood worktops

Cracking at the end grain of solid-wood worktops is not permitted. With solid-wood worktops it must be taken into account that the wood “lives” with changes in relative humidity, which may cause some cracking in glue joints.

9.3 Treatment of openings cut in worktops

When installing worktops, care must be taken that the edges of, for example, inset sinks and other openings are treated with silicone so that moisture cannot penetrate the inner layers of the worktop.

9.4 The following defects are not covered by the manufacturer’s warranty:

yellowish or yellowish-brown stains appearing on worktops due to the prolonged effect of hot objects (over 100 °C),
changes in the geometric dimensions of worktops (swelling) at edge bands, joints or openings, caused by prolonged seepage of liquid into the particleboard.

The materials used in kitchens are moisture-resistant, not waterproof; that is, despite the use of standard moisture barriers and silicones, neither the factory nor the installers can guarantee complete waterproofing. The same conditions also apply to joints: worktop – hob and worktop – sink.

10. PROCESSING ACCURACY

10.1 Dimensions

Permitted deviations in the dimensions (width, depth and height) of cabinet carcasses and worktops are already set out in the Estonian Standard EVS-EN 1116:1998.

10.2 Squareness of doors and worktops

The squareness error of doors and worktops may not exceed 1 mm per product. Squareness is measured with a set square from the corners of opposite sides. The measuring point must be 500 mm from the corner, or at the maximum possible distance if the width of the part is less than 500 mm.

10.3 Straightness of doors and worktops

For doors under 1200 mm high and worktops under 1200 mm wide, the processing error may be at most 2 mm at handover and at most 3 mm at warranty inspection. For doors over 1200 mm high and worktops over 1200 mm wide, the processing error may be at most 3 mm at handover and at most 4 mm at warranty inspection.

The curvature of surfaces is measured using lines drawn between the ends of the surfaces. The largest measured deviation is decisive. Planar curvature is determined by pressing three corners of the surface against a flat plane. The deviation of the fourth corner from the plane is decisive.

10.4 Unevenness of doors and worktops

The unevenness of doors and worktops may be at most 0.5 mm / 200 mm at handover and at warranty inspection. Surface flatness is determined by placing a 200 mm straight ruler on the surface in any direction and measuring the size of the resulting gap.

11. RELIABILITY OF FITTINGS

The fittings used in furniture, e.g. hinges, drawer runners and basket runners, must be in working order at the time of delivery.

12. FURNITURE INSTALLATION

The furniture must be installed in accordance with the manufacturer’s instructions. When installing worktops and sinks, it is necessary to ensure that their contact surfaces with wall materials are sealed with a waterproof material such as silicone. It is likewise necessary to ensure the sealing of inset sinks and taps to prevent moisture from penetrating the worktop. All openings in the worktop must also be treated with a moisture-resistant material.

13. INSTALLING KITCHEN APPLIANCES IN FURNITURE

When installing many appliances, e.g. fridges, it is essential to ensure sufficient air circulation around the appliance. All kitchen appliances must be installed exactly according to the appliance manufacturer’s instructions.

14. CLEANING THE FURNITURE

Depending on how intensively it is used, it is recommended to clean the furniture at certain intervals with a soft cotton cloth moistened with a non-abrasive, non-acidic dishwashing detergent. Please note! Excessive “flooding” can cause the materials to swell. Test the suitability of the cleaning agent on a non-visible surface.